3sixteen aims to ship out your order as quickly as possible. Purchased items will be shipped within 2 business days of the order via USPS Ground Advantage (First Class) or UPS Ground. We only ship packages out Monday through Friday. Please allow at least one week for your package to arrive; if you still have not received your purchase after 10 days, please notify email@example.com with your order number.
While we provide USPS Ground Advantage as a free domestic shipping option for orders over $50, UPS Ground is offered at a flat subsidized cost of $5 regardless of order size. We suggest choosing UPS Ground if you live in a building or location where packages cannot be securely received (i.e. someone is not always present), as UPS requires signature confirmation for all packages to be delivered. UPS also offers more robust tracking and better redelivery options.
We ship internationally to most countries through DHL services. Packages typically take anywhere from 7-10 days to arrive. If you have not received your package within 2 weeks, please notify firstname.lastname@example.org and include your order number. 3sixteen is not responsible for customs fees incurred from imported goods. The customer assumes responsibility for any additional charges on rejected packages.