ATTENTION: Certain 'Decade Collection' items are not eligible for returns, only exchanges based on size and stock availability. These items are clearly marked as such on their respective product pages. If you do not see anything stating otherwise, the below information on returns and exchanges apply:
Returns and exchanges are offered within 10 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached
. In order to return or exchange an item, please email firstname.lastname@example.org with your name, item(s), transaction ID, and desired item for exchange. Further instructions will be provided upon receipt of your email. Please do not return product to us without obtaining email authorization first. Please note that we do not refund shipping charges on the original purchase. Additionally, shipping charges on returns and exchanges are the responsibility of the customer. Sale items are not eligible for refund or exchange unless they are factory damaged or incorrectly shipped goods
We accept Visa, MasterCard, American Express, Discover, and PayPal. All payments are processed through our 100% secure server and your information is protected with the highest level of care and protection
3sixteen aims to ship out your order as quickly as possible. Purchased items will be shipped within 3 business days of the order. We only ship packages out Monday through Friday. Please allow up to 2 weeks for your package to arrive. If you still have not received your purchase after 2 weeks, please notify email@example.com and include your order date and Transaction ID.
For expedited shipping, the following rates apply: +$20 for Domestic 2-day
+$40 for Overnight
If you require any special services for your items, please include a note with your order so that we can accommodate.
We ship internationally to most countries that USPS services. Shipping rates are a flat fee regardless of order size.
Canada or Mexico = $19
All other countries = $29
Although an item may be indicated as in stock on our site, we can't guarantee product availability and some products may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.
Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but there is always an opt-out at the bottom of every communication. If there are any questions you have that haven't been covered here, please email us at firstname.lastname@example.org and we'll reply to your inquiry as soon as possible.